Returns & Delivery
RETURNS AND EXCHANGE POLICY
As a small independent label producing limited quantities, we ask that you place your order with care and refer to the sizing information provided on each product page before purchasing.
If your piece is not quite right, we offer store credit on eligible returns requested within 14 days of receiving your order. Store credits are valid for 2 years, allowing you to take your time finding the piece that feels right for you.
Should you require a different size, our Customer Care team at hello@foyre.com can assist in facilitating an exchange through our store credit system, subject to stock availability. Due to our limited production quantities, we are unable to reserve or hold stock for exchange requests.
Items must be returned in their original condition, with all tags attached and packaged as they arrived. Postage costs for returns and exchanges are the responsibility of the customer. Returns are sent back to Queensland, Australia and are inspected and processed within 1–5 business days of arriving at our warehouse.
If you believe your item has arrived with a fault, please contact hello@foyre.com as soon as possible upon receiving your order, including photographs and a description of the issue so our team can assist.
We are a small, thoughtful team and do our best to reply as soon as possible. Thank you for your patience and for welcoming Foyre into your world x
SHIPPING AND DELIVERY
Your Foyre pieces are dispatched from Queensland, Australia, and are sent within 1-3 business days of purchase. We take care to ensure each parcel is wrapped with intention, ready to find its place with you.
Enjoy free shipping on Australian orders over $250 and free express shipping on orders over $300, automatically applied at checkout.
Estimated delivery times from dispatch
Domestic
All domestic orders are shipped using AusPost
Australia, Express Shipping: 1 to 3 business days
Australia, Standard Shipping: 4 to 7 business days
International
We offer three international shipping options at checkout:
Standard International
Estimated delivery: 7–18 business days.
Orders are shipped from Australia via Australia Post. Once your parcel arrives in the destination country, it is handed over to the local postal or courier service for final delivery. From this point, tracking updates and delivery timeframes are managed by the local carrier and are outside of Foyre and Australia Post's direct control.
Express International
Estimated delivery: 5–10 business days.
Express International is also shipped via Australia Post and receives priority handling. Once the parcel reaches the destination country, it may be transferred to the local postal or courier service for final delivery. Local carrier delays can therefore still occur.
DHL Express
Estimated delivery: 3–5 business days.
DHL Express is our premium international shipping option, offering faster delivery, detailed end-to-end tracking and a more consistent courier service from dispatch through to delivery.
If your order is time-sensitive or you would prefer the most reliable international delivery experience, we recommend selecting DHL Express at checkout.
Please note that international delivery estimates are provided as a guide. Delays caused by customs, local postal networks or circumstances outside of Foyre's control may occasionally occur.
Duties and Taxes
Australia & New Zealand
All applicable duties and taxes are covered by Foyre. There are no additional duties or import fees payable upon delivery.
International Orders
For most international destinations, duties and taxes are covered by Foyre. Where applicable, local taxes or duties will be calculated and displayed at checkout, so there are no unexpected charges upon delivery.
Please note that duties, taxes and pricing may be subject to change due to updates in local customs regulations, tariffs or import requirements.